Information

Scheduling Process

Once we receive your request, we will dispatch an ISA Certified Arborist to your location to assess your tree care needs. We will state the species of tree, provide condition ratings, and identify potential hazards. You will receive a proposal for work via email or US Mail, featuring our detailed analysis of how we can best meet your desired outcomes. To accept our bid, and the attached terms and conditions, sign the bottom of the proposal and send a copy via email, fax or regular mail. Once this is received, we will contact you to schedule a date and time to complete the work.


Payments and Billing

PAYMENT TERMS: An invoice will be mailed from our office when the job is complete. Minimum monthly payment is $500 or outstanding balance. Payment can be made by check, American Express, Discover, MasterCard, or Visa. We impose 1.5% interest per month on all outstanding balances over 30 days old.

CANCELLATION: Cancelled confirmed work orders are subject to a $150 administrative charge at the discretion of Northeast Tree Inc.


Terms and Conditions

The following terms and conditions are a part of the confirmation of work to be performed by Northeast Tree Inc., and with the information on the “Proposal” constitute the entire agreement.

HAZARDS AND RISKS: Proposals made by Northeast Tree Inc. are intended to reduce or minimize hazardous conditions inherently associated with trees. However, Northeast Tree Inc. can not guarantee that the proposed efforts will prevent tree failure or breakage during a storm or other natural events. At times, hazardous conditions can be undetectable; therefore Northeast Tree Inc. also holds no guarantee that all hazardous conditions will be detected.

PAYMENT TERMS: An invoice will be mailed from our office when the job is complete. Minimum monthly payment is $500 or outstanding balance. Payment can be made by check, MasterCard, or Visa. We impose 1.5% interest per month on all outstanding balances over 30 days old.

INSURANCE: Northeast Tree Inc. is insured against liability resulting from personal injury or property damage related to work performed on your property and all Northeast Tree Inc. employees are covered by Workers Compensation. Proof of insurance is available upon request.

OWNERSHIP: The customer warrants that all trees, plant material, and property upon which the work is to be performed are either owned by the customer or permission has been granted by the owner. Northeast Tree Inc. is not responsible for any claims resulting’ from the customer’s failure to obtain such permission. The customer assumes all responsibility for providing accurate property markers and will provide Northeast Tree Inc. with copies of any easements or restrictions. .

CANCELLATION: Cancelled confirmed work orders are subject to a $150 administrative charge at the discretion of Northeast Tree Inc.

WORKMANSHIP AND PERFORMANCE: Northeast Tree, Inc. is responsible for the removal of all wood and debris related to the proposed work, unless otherwise specified in this proposal. All work will be performed in a professional manner. Techniques and tools will meet or exceed industry standards. Northeast Tree Inc. shall attempt to meet all promised performance dates, but shall not be liable for damages due to delays for inclement weather or other causes beyond its control. Delays in work will not relieve the customer from the responsibility of this contract.

CONCEALED CONTINGENCIES: The customer agrees to pay Northeast Tree Inc. on a time and materials basis for any additional work required to complete the job if concrete, brick, pipe, or other foreign materials (including stinging insect nests) are encountered in the tree(s).

UNDERGROUND UTILITIES AND IRRIGATION LINES: Northeast Tree Inc. is not responsible for the damage of concealed irrigation lines, utility lines, or invisible fencing. The customer signifies no knowledge of concealed utilities not listed on the front of this page. The customer is responsible for the marking of irrigation lines and invisible fencing. Public utilities will be marked by local agencies under Northeast Tree Inc.’s instruction.


Tree Care Definitions

The following is a list of is a list of definitions to help you understand the proposal you will receive.

BARK INCLUSION: Pattern of development at branch junctions that results in bark turning inward rather than its normal outward growth; often leads to structural instability and tree failure.

CANKER: Localized area of dead tissue on a stem or branch caused by fungal or bacterial organisms; may be perennial or annual.

CHLOROTIC: Lacking chlorophyll, yellow in color, usually caused by nutrient deficiency.

CROWN CLEANING: Removal of dead, dying, diseased, crowded, weakly attached, and low-vigor branches from tree.

CROWN RAISING: Removal of the lower branches of a tree to provide clearance from buildings, vehicles, and pedestrians.

CROWN REDUCTION: Removing branches to improve individual branch or overall crown structure.

DBH (DIAMETER AT BREAST HEIGHT): Diameter of the trunk, approximately 4 feet off the ground.

DECAY: Degradation of woody tissues by fungi and bacteria; undermines structural integrity of the tree.

FORMATIVE PRUNING: Pruning of young trees to create proper form and remove branches that will pose problems as tree gets larger.

GIRDLING: Restriction of trunk or branch growth, due to an object wrapped around the tree.

HEADING (STUB) CUT: Pruning to a stub or a bud resulting in either branch death or vigorous growth from one or more buds that is often not structurally sound.

LEADER: The topmost portion of the trunk that is able to grow more than the laterals below.

MULTIPLE LEADERS: When two or more main leaders develop and cause structural instability.

POOR BRANCH ATTACHMENT: When a branch forms an angle less than 45 degrees or more than 85 degrees with the larger branch/stem it is attached to. Less than 45 degrees can lead to a bark inclusion and/or failure and is usually found with multiple leaders.

SGR (STEM GIRDLING ROOTS): Restriction of trunk growth by roots growing in a circular manner, caused by planting a tree too deeply.

TOPPING: Pruning technique to reduce height by heading the main branches. Not recommended by arborists, as it leaves the tree structurally unsound.